Mission Viejo Branch
27401 Los Altos, Suite 260
Mission Viejo, CA 92691
“4) My wife and I bought our first home a couple of weeks ago and it was such a pleasure working with Frank while applying for our loan. We communicated via phone through out the process and he made it a seamless experience for us. He was quick to respond to all my questions no matter how silly or repetitive. On top of that he is very proactive in sending emails out asking if we had any questions during the application process. I thought that was really amazing. He shared his loan plans/options through an online tool which let us analyze the numbers at our own convenient time. All the paperwork is done through his company's document management portal saving everyone a lot of time and effort. He delivered big time during the closing and had funds ready much earlier than the closing date! He is a consummate professional and we highly recommend his services.”
“Frank and his team were amazing during our home purchasing process. He took his time to sit with us and explain the different options for home loans, he gave an estimate of what our monthly expenses will look like, and walked us through the whole process. He was always available to answer questions and was always with a smile and a positive attitude. Frank and his team were pretty efficient throughout the whole process allowing us to go to closing within 2-3 weeks. They worked in complete harmony with our realtor and the escrow company. Bay Equity rates and deals were fair and better than what other banks were able to offer us.”
Miguel and Diana A.
“We were introduced to Frank by our real estate agent after getting some bad advice from another lender. Wow! What a difference! Frank is extremely professional and right on top of everything! We are first time home buyers and Frank and his assistant Tara were so helpful in guiding us through this new process. He was very responsive any time we had a question. Since this was our first time buying a home, we were prepared for some bumps along the way. We have friends who were constantly rushing home to send last minute documents, etc. We never had any moments like that. Frank told us up front all the document that we needed and there were no surprises. Everything went so smoothly and we closed so quickly. We definitely recommend Frank! We were really blown away by his professionalism and knowledge. ”
“We recently bought our home this month with Bay Equity as our loan company. And all throughout our home buying period, we never experienced any problems with Bay Equity. They were actually outstanding! Great customer service, really fast turnaround time, very professional people! They delivered as promised. They actually exceeded our expectations. THANKS, BAY EQUITY!”